Contact
Questions about an order, a delivery, a return or a size? Email us and we will help. You can also use the contact form below.
info@megstory.com
If your question is about an order, please include your order number.
Customer service
We help by email, Monday to Friday.
We reply to every email within 24 hours on business days.
Business days are Monday to Friday, excluding Australian national public holidays.
Returns and common questions
To return an item, please email us first. Once we approve your return, we send you the address of our returns centre overseas. Please never send a return to our registered address in the Netherlands. Everything about returns, exchanges and refunds is in our Refund Policy, and answers to common questions about delivery and payment are in our FAQ.
Company information
Store: Meg's Story (megstory.com)
Operated by: Cedrus Holding B.V., trading as Meg's Story
Netherlands Chamber of Commerce (KvK): 42138913
VAT number: NL869893476B01
Registered address:
Multatulihof 16A
7081 AS Gendringen
Netherlands
This is our registered company address. It is not a returns address and it is not open to visitors.
Email: info@megstory.com
Customer service: by email, Monday to Friday
We reply to every email within 24 hours on business days.
Business days are Monday to Friday, excluding Australian national public holidays.
Use the form below and we will reply by email.