Shipping policy

Last updated: October 7, 2026

This policy explains where we deliver, what it costs, how long it takes and where your order comes from. We would rather give you a realistic delivery estimate than a quick one.

Shipping at a glance

Delivery area: Australia only, all states and territories.
Shipping cost: free on every order, with no minimum spend.
Processing: 1–3 business days.
Transit: 8–12 business days.
Total delivery time: 9–15 business days from the day you order.
Ships from: our suppliers' warehouses overseas, in Asia.
Delivered by: Australia Post and other carriers.
Tracking: by email when your order ships.
Taxes and charges: included in the price; nothing to pay on delivery.

Business days are Monday to Friday, excluding Australian national public holidays.

1. Where we deliver

We deliver to addresses in Australia only, in all states and territories. We don't ship to other countries.

2. Shipping cost

Shipping is free on every order, with no minimum spend. Nothing is added for delivery at checkout.

3. Delivery times

Your delivery time is made up of two parts:

Processing: 1–3 business days. The time needed to prepare your order and hand it to the carrier.
Transit: 8–12 business days. The time from the moment your parcel ships until it reaches you.
Total: 9–15 business days from the day you order.

Orders placed on a weekend or an Australian national public holiday start processing on the next business day.

These times are estimates, not guarantees. If your order is delayed, we will let you know. Customs checks, busy periods for carriers and severe weather can occasionally add time; when that happens, we email you.

4. Where your order ships from

Meg's Story has no shop or warehouse in Australia. Orders are shipped from our suppliers' warehouses overseas, in Asia, and delivered in Australia by Australia Post and other carriers. That is why our delivery time is longer than that of a store shipping from within Australia, and why we show the full 9–15 business days rather than a shorter figure.

If you order several items, they may arrive in separate parcels on different days, each with its own tracking number.

5. Tracking your order

We email you a tracking number when your order ships. The first tracking scan can take 3–5 business days to appear. A parcel is not always scanned straight away when it leaves the warehouse, so a tracking page without updates in the first few days is normal.

If your parcel has not arrived 15 business days after you ordered, or the tracking has not changed for several days, email info@megstory.com with your order number and we will look into it.

6. Prices, taxes and import charges

All prices are in Australian dollars (AUD) and include any taxes that apply. There is nothing extra to pay on delivery: no import duties and no charges at the door.

7. Delivery address and cancelling

We deliver to the address you enter at checkout, so please check it carefully, including the unit number and postcode. If you notice a mistake, email us straight away: we can correct it as long as your order has not shipped. If a parcel cannot be delivered because the address was incorrect or incomplete, we contact you to find a solution.

You can cancel your order free of charge as long as it has not yet shipped. Email us as soon as possible.

8. Lost, damaged or missing parcels

Your order is our responsibility until it is delivered. If a parcel goes missing, we investigate with the carrier and resolve it with you. If the parcel cannot be found, we send you a replacement or refund you in full.

If tracking shows your parcel as delivered but you cannot find it, please check around your property, with neighbours and at your local post office or parcel locker, then email us with your order number so we can follow it up with the carrier.

If your parcel arrives damaged, please take photos of the packaging and the item and email us. We put it right at our cost, as set out in our Refund Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.