How long does delivery take?
Processing takes 1–3 business days and transit takes 8–12 business days, so your order arrives 9–15 business days after you place it. Business days are Monday to Friday, excluding Australian national public holidays. These times are estimates, not guarantees. If your order is delayed, we will let you know. More in our Shipping Policy.
How much does shipping cost?
Shipping is free on every order, with no minimum spend. We deliver to all states and territories in Australia.
Where are orders shipped from?
Orders are shipped from our suppliers' warehouses overseas, in Asia, and delivered in Australia by Australia Post and other carriers. Meg's Story is run from the Netherlands and has no warehouse in Australia, which is why delivery takes 9–15 business days.
How can I track my order?
We email you a tracking number when your order ships. The first tracking scan can take 3–5 business days to appear. If your parcel has not arrived 15 business days after you ordered, email info@megstory.com with your order number.
Can I return an item?
Yes. You can request a return within 30 days of delivery by emailing info@megstory.com. Items must be unworn, with all tags still attached, and in their original packaging. Once we approve your return, we send you the address of our returns centre overseas. Please never send a return to our registered address in the Netherlands. Full details are in our Refund Policy.
Who pays for return postage?
For change-of-mind returns, you pay the return postage and it is not refunded. We recommend a tracked service. Our returns centre is overseas, so international postage rates apply. If an item is faulty, damaged or incorrect, we pay the return postage. We do not charge a restocking fee or any administration fee.
When will I get my refund?
Once we have received and inspected your return, we refund you within 7 business days to your original payment method, in AUD. Your bank may then take a further 5–10 business days to show the refund.
Can I exchange an item for a different size or colour?
Yes. Exchanges for a different size or colour are available on request, subject to stock, within the same 30 days and on the same conditions as a return. Email info@megstory.com with your order number and the size or colour you would like.
What if my item is faulty, damaged or not what I ordered?
If an item arrives faulty or damaged, or is not what you ordered, email us your order number and photos. We cover all costs, including return postage, and will repair, replace or refund the item. Your rights under the Australian Consumer Law always apply, and we do not set a deadline of our own for reporting a fault. See our Refund Policy.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay and Apple Pay.
We do not charge a surcharge for any payment method. More in our Payment Policy.
Are prices in Australian dollars, and will I pay anything on delivery?
All prices are in Australian dollars (AUD) and include any taxes that apply. There is nothing extra to pay on delivery: no import duties and no charges at the door.
How can I contact you?
Email info@megstory.com. We reply to every email within 24 hours on business days.